Imagine being the voice of the largest fire department on the west coast each time you come to work. For two years Amy Bastman served in this capacity in her role as a Public Service Officer (PSO).
“I learned more about this department than I ever would have because of this position,” Bastman said. “Having the chance to share all the different things we do each day reminds me that I get to work for the best, the LAFD.”
Bastman is one of three PSO’s based at the department’s 911 call dispatch center. Some of her duties include answering public phone calls, serving as a spokesperson during incidents, crafting safety messages and managing the LAFD’s ever growing social media presence.
“The PSO position is critical to telling the LAFD’s story on all platforms,” Bastman said. “I am able to see people’s reactions to our work from across the globe in real time.”
Bastman’s time as a PSO occurred during one of the most challenging fire seasons in recent history. In December of 2017 she reported on the LAFD’s efforts in simultaneously battling the Creek and Skirball wildfires. She gave dozens of live interviews and provided information on social media. Bastman also assisted in the creation and distribution of incident maps for both fires viewed approximately 4 million times. She would later be awarded a Notice of Commendation by the LAFD for her exceptional efforts during this time.
Besides her public relations skills, Bastman is a certified paramedic, urban search and rescue technician and hazardous materials specialist. In her 11-year career with the LAFD, she has served out of fire stations across the city and been part of responses for Hurricanes Harvey and Irma.
Outside her LAFD work, Bastman is a Juvenile Diabetes Research Foundation mentor who provides guidance for parents whose child has recently been diagnosed with the disease. She enjoys playing on the LAFD’s ice hockey team, outdoor activities and spending time with her wife and three children.
The LAFD Foundation congratulates Captain Bastman on her promotion to the rank of Captain I and wishes her well at her new assignment at Fire Station 52.